FAQ's

Most frequent questions and answers

about REGISTRATION

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It’s quick and simple; all you have to do is contact us click here to book your free ‘Discovery Call’ so we can start to craft your own ‘action plan’ tailor-made to suit your own requirements. You will then be asked to complete a simple online registration application form best suited to meet the needs of your own requirements.

I am not sure that I want to register yet. You can call Cosmos on +44 (0)300 124 6409 to discuss your currency requirement in confidence.

Registration carries no cost nor obligation to use our services. Instead, it complies with FCA rules and regulations so Cosmos can be an option for you.

If you are buying currency, its whoever’s name is on the bank account that sends the funds to us to convert for you. If the funds are in a personal account, then you register personally. If the funds are in any type of business account, even a sole trader account, then you need to register for a business account. Therefore, we always invite new clients to have a discovery call with us so we can guide you through the best and come up with a plan of action tailor-made to meet your individual requirements.

Registration is free of cost and carries no obligation to use our services. Instead, it complies with FCA rules and regulations so we can be an option for our client.

Cosmos is a multi-award-winning currency payments solution for clients of all shapes and sizes. Cosmos provides a relationship based, proactive personal service with the convenience of local collection accounts in the USA, Canada, and the EU. At Cosmos, we believe one size fits no-one. In every case, we focus on the individual clients circumstances and provide a tailor-made solution with that clients chosen timeframe.

about Payments

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Firstly, Cosmos has decades of accumulated experience to help guide you to the best result possible for you within your chosen timeframe. Secondly, we only work with tier 1 partners who have the highest accreditation with the FCA (Financial Conduct Authority), the UK regulator. All client funds, regardless of amount or currency denomination are always held in protected, client safeguarding bank accounts. 

Click here to read all about our security measures.

In addition to offering our clients access to over 35 currency accounts based in the UK that you can transfer funds to using online banking or by bank transfer, we also give our registered clients access to local collection accounts in New York (US Dollars); Calgary (Canadian Dollars) and Frankfurt (European Union wide) subject to our T&C’s. In addition, our USA based clients can transfer funds to us using the local ACH online banking system. Clients in Canada can use the local EFT payments system and EU based clients can use SEPA, the EU’s payment system. This helps our clients save more time and money by avoiding the hassle of having to go to the bank to arrange international funds transfers.

It will firstly depend on how long it takes you to settle with us. Once we receive your funds in settlement of our contract, we can usually send payments to bank accounts in the UK, Europe, USA, and Canada on the same day or on a next day basis. Other payments, because of time-zone differences, can take between 24-48 hours. We pride ourselves on our high level of customer service and communication so you will never be out of the loop.

Yes, you will receive an email from us every time we receive funds from a registered client.

Yes, you will receive an email to confirm the details of every payment we make out of your account in full accordance with your instructions.

All our currency contracts are legally binding so once you have instructed Cosmos to proceed, whether verbally, in writing or in person, your currency contract is not cancellable.

Firstly, we are only able to accept client instructions to enter a legally binding contract from fully registered clients. Secondly, we must always understand and approve any payment into us is in full accordance with FCA rules and regulations. Then, on receipt of client instructions as to where the beneficiary funds are going, we also security verify these details with a client before acting on them.

No, Cosmos provides a relationship based, proactive personal service for all our clients, large or small, personal, or corporate.

Depending on what currency you are sending, the requirements may differ, but we will guide you every step of the way.

Absolutely. That is one of the Cosmos USPs. On a  client completing their registration, we will add that account to our bespoke rate-alert program and carefully monitor the markets to alert our clients to opportunities within their chosen timeframe.

about Overseas

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Yes, we can help our clients receive funds from and send funds to over 50 countries around the globe.

Can you help me receive payment from them? Yes, through our partners we can give Cosmos clients access to receive funds from over 50 countries around the world in over 35 currencies without the need for you to go through the hassle and expense of opening numerous currency accounts as you can simply access ours once you are fully registered and subject to our T&C’s.

Over 35 currencies at the last count. Just speak to us on our direct landline number +44 (0)300 124 6409 for details.

about Referrals

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Yes, Cosmos runs a referral awards program. Call us on +44 (0)300 124 6409 for details.

Just contact us on +44 (0)300 124 6409 or email us on info@cosmoscurrencyexchange.com

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