Legal

Complaints procedure

We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. Please contact tonyredondo@cosmoscurrencyexchange.com or on 0044 (0) 300 124 6409 and we will respond within 24 working hours.

We work with a number of payments institution partners in providing you with our service, namely: –

  • Equals Connect complaints information can be found here.
  • ALT21 complaints information can be found here.
  • Sciopay complaints information can be found here.

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