We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. Please contact [email protected] or on 0044 (0) 300 124 6409 and we will respond within 24 working hours.
We work with a payments institution partner in providing you with our service, namely Equals Connect.
Equals Connect complaints information can be found here.
Disclaimer: Cosmos Currency Exchange Ltd is a company registered in England and Wales (Registration number 12414676). Registered office: Mor Workspace, Treloggan Lane, Newquay, Cornwall, TR7 2FP.
Payment services for Cosmos Currency Exchange Ltd are provided by Equals Connect Limited (Registration No. 07131446) part of Equals Group PLC (Registration No. 08922461) Registered office: 3rd Floor 68 Upper Thames Street, Vintners Place, London, England, EC4V 3BJ. Equals Connect Limited is authorised by the FCA as an authorised payment institution.