Complaints procedure

We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. Please contact tonyredondo@cosmoscurrencyexchange.com or on 0044 (0) 300 124 6409 and we will respond within 24 working hours.

We work with a payments institution partner in providing you with our service, namely Equals Connect.

Equals Connect complaints information can be found here.