Trusted for transfers over £10k • Only FCA-regulated platforms • Over 40 years as currency exchange specialists

Get Your Free Currency Audit >

Cosmos Logo
Get Your Free Audit

Complaints Procedure

Every complaint is taken seriously, reviewed personally, and resolved as quickly as possible.

How We Handle Complaints

If something isn’t right with your experience, we want to hear from you.
We take all complaints seriously and aim to resolve them quickly, fairly, and transparently. You can contact us directly through our contact form:

Raise a Complaint
What Happens Next?
  • We will acknowledge your complaint within 24 hours
  • We will review your case and gather any relevant information
  • We aim to resolve any complaints within a few days

If your complaint requires further investigation, we will keep you informed throughout the process.

If You Are Not Satisfied

If you are not satisfied with our response, you may escalate your complaint to the relevant payment institution involved in your transaction:

If your complaint remains unresolved, you may also be able to refer it to the Financial Ombudsman Service (FOS), depending on the nature of your complaint.

Our Commitment To You

We take every complaint personally. Our goal is to resolve your concern quickly, keep you informed at every stage, and make sure you feel heard throughout. Our goal is to resolve any concerns quickly and maintain the level of trust our clients expect when dealing with significant international transfers.