Frequently Asked Questions
Straight answers to the questions most people ask before moving money internationally.
Is My Money Safe?
Your money is never held by us, it’s safeguarded through FCA-regulated platforms, giving you the same level of protection used across the financial system.
What makes Cosmos safe to use?
Your money is never handled casually or left exposed at any stage.
Every transfer is carried out through FCA-regulated institutions, where strict safeguarding rules are in place to protect client funds.
You’re working with experienced specialists who guide you through the process and ensure everything is handled correctly.
How is my money protected during a transfer?
Your funds are held in segregated client accounts with FCA-regulated institutions, separate from company funds at all times.
This means your money cannot be used for any other purpose and remains protected throughout the transfer.
From the moment you send it to the moment it arrives, there are strict controls in place to ensure it is handled securely.
Who holds the money?
Your money is never held by Cosmos directly. It is transferred through FCA-regulated institutions, where funds are securely safeguarded in segregated client accounts. This means your money is protected throughout the entire process — from the moment you send it to the moment it reaches the recipient. We can explain exactly how this works for your specific transfer.
If safety is your main concern, we’ll show you exactly how your transfer is protected — step by step.
Takes 2 minutes. Reviewed personally.
Why Not Just Use My Bank?
Most people assume their bank gives a fair exchange rate but that’s rarely the case.
Do banks charge more for currency exchange?
Banks typically process your transfer at a standard rate with little visibility or guidance. We take a different approach, showing you the real market rate, explaining the costs, and helping you make better decisions before you move your money.
It’s not just about the transfer, it’s about understanding what you’re paying.
What’s the difference between Cosmos and my bank?
Banks typically process your transfer at a standard rate with little visibility or guidance. We take a different approach, showing you the real market rate, explaining the costs, and helping you make better decisions before you move your money.
It’s not just about the transfer, it’s about understanding what you’re paying.
Am I losing money without realising it?
In many cases, yes.
Most people don’t see the true exchange rate they’re getting — so they assume it’s fair.
The only way to know for sure is to compare it against the real market rate — which is exactly what the free audit shows you.
If you’d like, we can walk you through this step-by-step before you move any money.
Takes 2 minutes. Reviewed personally.
Know What You’ve Lost On Your Last Transfer
If you don’t know these, you almost certainly paid more.
For transfers typically over £10,000. Reviewed personally, not automated.
What Does It Actually Cost?
There are no upfront fees, but understanding how pricing works is where most people get caught out.
How does Cosmos make money?
We make money through a small margin built into the exchange rate, similar to banks.
The difference is transparency. We show you how the rate compares to the real market rate, so you can clearly see what you’re paying.
Our focus is helping you achieve a better overall outcome, not hiding costs within the rate.
Are there any hidden fees?
No, there are no hidden fees or surprise charges.
What you’re quoted is what you get, and we explain exactly how the rate works before you move any money.
The goal is clarity, so you can make a confident decision without second-guessing the cost.
What exchange rate will I get?
Your rate will depend on the size of your transfer, the currencies involved, and current market conditions.
Instead of giving a generic rate, we look at your specific situation and show you what’s achievable at the time you need to move.
The key difference is that you’ll understand how that rate compares to the real market, so you know exactly where you stand.
Is this more expensive than using my bank?
In most cases, it’s often cheaper.
Banks tend to hide their margin within the exchange rate, which can make them more expensive than they appear.
When you compare like-for-like, many clients are surprised by how much they can save.
The only way to know what you’re really paying is to see it clearly.
Takes 2 minutes. Reviewed personally.
5 Star Review Average
What Happens After I Submit The Audit?
No pressure, no obligation, just a clear breakdown of what you’re currently paying and where you could do better.
What happens after I submit my details?
Your details are reviewed personally, not by a system or automated tool.
We look at your transaction, the rate you’ve been given (if applicable), and the current market conditions.
You’ll then receive a clear explanation of what you’re paying and what could be improved.
Will I be contacted or pressured to move forward?
No, there’s no pressure or obligation.
If your situation is suitable, we’ll explain your options clearly and let you decide what to do next.
The goal is to give you insight first, not push you into a decision.
How long does it take?
Submitting the audit takes around 2 minutes.
Once received, we review it as quickly as possible and come back to you with clear, practical insight.
We typically respond within 24 hours.
What do I actually get from the audit?
You’ll see how your rate compares to the real market rate, where costs may be hidden, and what better outcomes could look like.
It’s designed to give you clarity — so you can make a more informed decision before moving your money.
If you’re moving a significant amount, it’s worth knowing exactly what you’re paying before you commit.
Takes 2 minutes. Reviewed personally.